Technical support

Technical Support Service Seeton provides an expanded range of IT infrastructure and equipment maintenance services - from installation and configuration to full hardware and software support, including warranty and post-warranty support.

Our certified specialists perform work in accordance with the defined service level and SLA deadlines, taking into account the requirements of your business.

Our advantages:

  • Own system for registering, accounting and controlling customer requests with 24/7/365 access
  • Possibility of online monitoring of the status of the application in real time
  • A team of certified and experienced engineers for technical support, consulting and solution development

Specialized technical groups:

  • HW Group (hardware)
  • OS Group (operating systems)
  • Conducting an IT infrastructure audit: hardware and software
  • Escalation system to control response times from any side
  • Own technical laboratories for reproducing and analyzing problem situations
  • Warehouse of replacement equipment and established logistics schemes for the delivery of spare parts
Technical support services:

  • Service on the Customer's territory
  • Arrival time at the Customer — from 2 hours from the moment of approval (Kyiv)
  • Technical support of implemented solutions, development and implementation of new ones - according to the client's needs
  • Support and maintenance of workplaces
  • Hardware and software upgrade
  • Flexible SLA formation depending on business needs
Available service modes (SLA):
  • 9×5 from 09:00 to 18:00, excluding holidays and weekends
  • 9×5 from 09:00 to 18:00, including holidays and weekends
  • 24×7, including holidays and weekends

Support service contact channels:
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